Pave Direct Delivery & Breakage Guarantee: How They Work

Buying paving online has two classic worries: when will a pallet actually turn up, and what happens if slabs arrive broken. Pave Direct's answer to both is structural, not small print: you book your own delivery date at checkout, and every order carries a written breakage guarantee.

Delivery: the facts

• Coverage: mainland UK, delivered kerbside on a pallet. Some zones (Scottish Highlands, islands, Northern Ireland) carry a surcharge priced at checkout.
• Standard delivery is free — no minimum spend — running on a 3–5 working day window.
• You choose the date: the checkout shows available dates and you pick one — no "we'll call you to arrange delivery" limbo. Nominated-day and Saturday/out-of-hours upgrades are available at checkout prices.
• Access matters: pallet deliveries need somewhere a delivery vehicle can stop and offload — check the delivery page for access requirements and zone details before booking a lay date.

The breakage guarantee: the facts

Stone and porcelain are heavy and brittle enough that transit damage is always possible — the honest question is what the seller does about it. The Pave Direct guarantee, in plain English: report qualifying breakage within the claim window shown on the guarantee page, with photos, and broken slabs are replaced free or credited. The claim is made against photographic evidence rather than argument, and the full written terms live on the guarantee page.

How the two features work together

The coverage calculator already adds a cuts-and-breakage allowance to every quantity it recommends, so a slab or two of transit damage rarely stalls a job; the guarantee then makes anything beyond that the supplier's problem, not yours. Order quantities with the calculator, book the date that suits your installer, and photograph the pallet on arrival as a habit.

Payment

Orders are paid by card at checkout, with bank transfer available for trade accounts (trade page).