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Report delivery damage

Before you start

Report broken slabs within 2 days (48 hours) of delivery with a clear photo of each damaged piece. We replace the affected slabs free or credit you — you keep the undamaged ones and there's nothing to send back. Full terms are on the breakage guarantee page.

Order number Your email

Product / SKU How many slabs damaged?

Delivery date Photos of the damage Up to 12 images, 1 minimum ideally. A clear photo of each broken piece speeds up your replacement. I signed for the delivery as damaged at the kerbside. (Not essential — you can note "unchecked" if you signed before opening. It won't affect your cover.) Anything else we should know?

Submitting logs your claim for a person to review — it never triggers an automatic refund or decision.